° ° ° RETURN/REFUND POLICY ° ° °
We guarantee your satisfaction.
You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the goods. This does not affect your statutory rights as a consumer.
Items will be refunded in full, providing they are returned undamaged, with their original packaging and within the 7 day period.
Any postage/shipping costs incurred by you in returning the product to us, are non-refundable.
Complaints will be responded to quickly and certainly within 5 working days.
All notices of order cancellation, return of goods, or complaints, should be made,
in the first instance,
via e-mail to:
sales@petstore.uk.com
